Wednesday, September 7, 2011

PROCESS

Process is a competitive advantage or can be.
It assures clients that you've done this before and have eyes focused on business results. Process certainly lays out deliverables and positions we project managers as smart, credible, efficient, and cost-effective stalwarts of productivity. HOWEVER, ((and u knew a HOWEVER was coming from me in a "process" dialogue)) most processes leave out the good 'stuff' that no one wants to talk about: magic, intuition, gut & leaps of faith. These goodies will always be part of the magic professionals and artists weave everyday. And just for the record, when the time comes and a brilliant surgeon has to perform on me or a loved one - I'm certainly more interested in her skill, magic, intuition and gut - than her process.

No comments: